Xfinity XR11 Voice Activated TV Remote Control User's Manual and Code List

 

This guide is your complete companion to getting the most out of your Xfinity XR11 Voice Remote. Inside, you'll discover how to easily set up your remote, use simple voice commands to find your favorite shows, adjust the volume, and control your TV experience with ease. We've made sure this manual is straightforward, with clear steps and helpful tips, so you can quickly find the information you need and enjoy your entertainment without a fuss.

 

Table of Contents

 

1. Getting Started: What's in Your Hand?

   • Introducing Your Remote

   • Installing the Batteries

   • What Do the Lights Mean?

2. Getting to Know Your Buttons

   • Top Section: Power & Volume

   • Middle Section: Finding Your Way

   • Bottom Section: Numbers & More

3. Setting Up Your Remote: Step-by-Step

   • Pairing Your Remote for Voice Control (with your Xfinity TV Box)

   • Controlling Your TV's Power and Volume

   • Controlling Your Sound System (Audio Receiver/Soundbar)

   • Using the Online Code Lookup Tool

4. Using Voice Commands: Just Talk to Your TV!

   • How to Use Your Voice

   • What You Can Say

5. Understanding Your Remote's Signal (Aim Anywhere)

6. Handy Tips and Special Features

   • Switching TV Inputs

   • Enabling the 30-Second Skip

   • Factory Resetting Your Remote

7. Troubleshooting: Solving Common Problems

   • Quick Fixes for Your Remote

   • Remote Not Responding

   • Voice Control Not Working

   • Volume or Mute Buttons Not Working

   • Remote Not Controlling TV/Audio Device

   • Battery-Related Issues

8. Caring for Your Remote

9. Important Codes for Your TV and Audio Devices

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1. Getting Started: What's in Your Hand?

 

Introducing Your Remote

 

The Xfinity XR11 Voice Remote is designed to make watching TV easier and more enjoyable. It can listen to your voice to find shows, change channels, and control your Xfinity TV Box without needing to point it directly at the box. It also controls your TV and sound system.

 

Installing the Batteries

 

Your remote needs two AA batteries.

1. Find the Battery Door: Look on the back of your remote. There's a little door that slides off.

   • Visual Aid: Picture of the back of the remote with the battery door highlighted.

2. Open the Door: Push down on the ridged tab and slide the cover down and off.

   • Visual Aid: Picture showing how to slide the battery cover.

3. Insert Batteries: Look inside the battery compartment. You'll see pictures showing you which way to put the batteries (+ and - symbols). Match the + on the battery to the + in the compartment, and the - to the -.

   • Visual Aid: Picture showing batteries being inserted correctly into the compartment, highlighting + and - symbols.

4. Close the Door: Slide the cover back up until it clicks into place.

 

What Do the Lights Mean?

 

The small light at the top of your remote changes color and blinks to tell you what it's doing.

• Solid Blue Light: Your remote is successfully connected and listening for your voice commands.

• Flashing Blue Light: Your remote is trying to connect or is listening for a voice command.

• Green Light (after pressing Setup): The remote is ready for you to enter a code to set up your TV or sound system.

• Two Green Blinks: Your remote successfully did what you asked (like accepting a code or completing a reset).

• Red Light then Green Light: The code you entered for your TV or sound system was incorrect.

• Five Red Blinks: Your batteries are very low and need to be replaced soon.

• No Light at All: The batteries are dead, or there's a problem with the remote.

 

2. Getting to Know Your Buttons

 

Let's look at what each button on your remote does.

• Visual Aid: A clear diagram of the XR11 remote with each button clearly labeled with its name and a short description.

 

Top Section: Power & Volume

 

Button Name	What it Does
TV POWER	Turns your TV on or off.
ALL POWER	Turns your Xfinity TV Box, TV, and any connected sound system (like a soundbar) on or off at the same time.
Mute	Turns the sound off (mute) or back on (unmute).
VOL (Volume Up/Down)	Makes the sound louder (up) or quieter (down) on your TV or sound system.
CH (Channel Up/Down)	Changes the channel to the next or previous one.
Microphone Button	Press and hold this button to speak your commands to the remote. Release it when you are done speaking. The light at the top will be blue while you hold it down.
Replay	Jumps back a few seconds in what you are watching. Handy if you missed something!
Play/Pause	Starts playing a show or movie, or pauses it. Works for live TV or recorded shows.
Rewind/Fast Forward	Moves backward or forward through a show or movie quickly.

 

Middle Section: Finding Your Way

 

Button Name	What it Does
Exit	Leaves the menu you are in or takes you back to the previous screen.
Guide	Opens the TV program guide, where you can see what's on and what's coming up.
Xfinity/Menu	Opens the main Xfinity Menu. Here you can find the Guide, Recorded Shows, On Demand, Apps, and Settings.
Pg (Page Up/Down)	Moves up or down one page at a time in the Guide or other menus.
Directional Pad	These four arrows (Up, Down, Left, Right) help you move around in menus and select options.
OK	Presses "Enter" or "Select" for whatever is highlighted on your screen.

 

Bottom Section: Numbers & More

 

Button Name	What it Does
Last	Takes you back to the last channel you were watching or the last screen you were on.
Info	Shows you information about the show you are currently watching.
Number Keys (0-9)	Used to type in channel numbers directly. You'll also use these to enter codes when setting up your remote.
A, B, C, D (Colored Buttons)	These buttons do different things depending on what's on your TV screen. Look for messages on the screen telling you what they do.
Setup	Used for programming your remote to control your TV or sound system. You will press and hold this button during setup.
TV Input	If programmed, this button changes the input (like HDMI 1, HDMI 2) on your TV. This is useful if you have a game console or DVD player connected to your TV.

 

3. Setting Up Your Remote: Step-by-Step

 

Setting up your XR11 remote is usually quick and easy. There are a few steps to make sure it works with your Xfinity TV Box, your TV, and your sound system (if you have one).

 

Pairing Your Remote for Voice Control (with your Xfinity TV Box)

 

This is the easiest way to get your remote ready to talk to your Xfinity TV Box (like the X1 TV Box, Xumo Stream Box, or Flex streaming TV Box).

1. Turn on your TV and make sure your Xfinity TV Box is also on.

2. Point your Voice Remote towards your Xfinity TV Box.

3. Press and Hold the Microphone (Voice) Button.

   • While holding it, say "Program remote." (Speak clearly, like you're talking to a person.)

4. Watch your TV screen. You should see on-screen instructions pop up.

5. Follow the on-screen steps. You'll get a message saying your remote is now paired for voice control.

6. Next, you'll likely be asked, "Would you like to control your TV using your remote?" Select "Yes" using the OK button.

7. If prompted, use the number keys to type in the brand name of your TV using the on-screen keyboard, then select OK.

8. Test it out! Try saying "What's on CNN?" or "Watch channel 5."

 

Controlling Your TV's Power and Volume

 

After voice pairing, your remote often automatically knows how to control your TV's power and volume. If it doesn't, or if you skipped the voice pairing step, here's how to set it up using a special code:

1. Turn on your TV.

2. Find your TV's brand in the "Important Codes" section at the end of this manual. Find the 5-digit code(s) listed for your TV.

3. Press and hold the Setup button on your remote.

   • Keep holding it until the light at the top of your remote changes from red to green.

4. Enter the 5-digit code for your TV brand using the number keys.

   • If the code is correct, the light at the top will blink green twice.

   • If it blinks red then green, the code was not correct. Try the next code listed for your TV brand.

5. Point the remote at your TV and press the TV POWER button.

   • If your TV turns off, you've found the right code!

   • If it doesn't turn off, try the next code for your brand, starting again from step 3.

6. Once your TV turns off, press the Setup button again briefly to lock in the code.

7. Now, try turning your TV back on with the TV POWER button. Also, test the VOL (Volume) and Mute buttons to make sure they work.

 

Controlling Your Sound System (Audio Receiver/Soundbar)

 

If you have a separate sound system (like a soundbar or an audio receiver) and want your Xfinity remote to control its volume and power, follow these steps. You'll need the brand of your sound system.

1. Turn on your sound system.

2. Find your sound system's brand in the "Important Codes" section at the end of this manual. Find the 5-digit code(s) listed for it.

3. Press and hold the Setup button on your remote.

   • Keep holding it until the light at the top of your remote changes from red to green.

4. Enter the 5-digit code for your sound system brand using the number keys.

   • If the code is correct, the light at the top will blink green twice.

   • If it blinks red then green, the code was not correct. Try the next code listed for your brand.

5. Point the remote at your sound system and press the ALL POWER button.

   • If your sound system turns off, you've found the right code!

   • If it doesn't turn off, try the next code for your brand, starting again from step 3.

6. Once your sound system turns off, press the Setup button again briefly to lock in the code.

7. Now, try turning your sound system back on with the ALL POWER button. Also, test the VOL (Volume) and Mute buttons to make sure they work.

 

Using the Online Code Lookup Tool

 

The codes in this manual are common ones, but sometimes specific TV or audio device models need different codes. Xfinity has an up-to-date online tool to help you find codes for almost any brand:

1. Go to a computer or smartphone with internet access.

2. Open your internet browser and go to: xfinity.com/remotes

3. Follow the simple instructions on the website to find the codes for your specific devices and how to enter them.

 

4. Using Voice Commands: Just Talk to Your TV!

 

The best part of your Xfinity XR11 remote is voice control. It's like having a helpful assistant for your TV!

 

How to Use Your Voice

 

1. Press and Hold the Microphone button. It's the button with the little microphone picture in the middle of your remote.

   • The light at the top of your remote will turn solid blue while you hold it down.

2. Speak your command clearly into the top of the remote.

3. Release the Microphone button when you're done speaking.

   • The remote will then try to do what you asked.

 

What You Can Say

 

Here are just a few examples of what you can say. Feel free to try your own commands!

• To find a show or movie:

  • "Find The Office"

  • "Show me movies with Tom Hanks"

  • "Jurassic Park"

  • "Find something funny"

• To change channels or go to a network:

  • "Go to CNN"

  • "Watch channel 7"

  • "HBO"

• To control playback:

  • "Play"

  • "Pause"

  • "Rewind 10 seconds"

  • "Fast forward 5 minutes"

• To find sports:

  • "Show me the Lakers game"

  • "NFL games"

  • "What sports are on?"

• To search for content:

  • "Search for comedies"

  • "Explore action movies"

• To get information:

  • "What's the weather?"

  • "What time is it?"

• To access features:

  • "Go to Netflix"

  • "Show me my recordings"

  • "Xfinity On Demand"

  • "Remote help" (This is great if you want to know more voice commands!)

 

5. Understanding Your Remote's Signal (Aim Anywhere)

 

Your Xfinity XR11 remote uses two types of signals:

• Infrared (IR): This is the older type of signal, like old TV remotes. It needs a clear line of sight. You have to point the remote directly at your TV or sound system for it to work.

• Radio Frequency (RF): This is a more modern signal. When your remote is paired with your Xfinity TV Box (like the X1 TV Box, Xumo Stream Box, or Flex streaming TV Box) using RF, you don't need to point the remote at the box. This means you can keep your Xfinity TV Box hidden away in a cabinet, and the remote will still work!

Most of the time, when you do the "Voice Pairing" step, your remote automatically sets up for RF ("Aim Anywhere") control with your Xfinity TV Box. The TV and audio device control (power, volume) still uses IR, so you'll usually need to point the remote at them.

 

6. Handy Tips and Special Features

 

 

Switching TV Inputs

 

If you have other devices connected to your TV, like a DVD player or a gaming console, you might need to change your TV's "input."

1. Make sure your remote is programmed to control your TV (see "Controlling Your TV's Power and Volume" section).

2. Press the TV Input button at the bottom of your remote.

3. Each press of the TV Input button will cycle through the different connections (like HDMI 1, HDMI 2, Video 1) on your TV. Stop when you see the picture from your other device.

 

Enabling the 30-Second Skip

 

This is a hidden trick that lets you skip forward quickly in recorded shows!

1. While watching a show, press the Exit button three times quickly.

2. Then, press the number keys: 0030 (zero, zero, three, zero).

3. You won't see a message, but now, when you're watching a recorded show, you can press the Page Up (Pg Up) button to skip forward 30 seconds at a time!

 

Factory Resetting Your Remote

 

If your remote is acting strangely, or you want to completely erase all its settings and start fresh, you can do a factory reset. Be aware that you will need to re-pair it with your TV Box and re-program your TV/sound system after this.

1. Press and hold the Setup button on your remote.

   • Keep holding it until the light at the top of your remote changes from red to green.

2. Using the number keys, enter the code: 981.

3. The light at the top will blink green twice to confirm the reset.

4. Now, go back to the "Setting Up Your Remote" section and follow the steps to pair it again.

 

7. Troubleshooting: Solving Common Problems

 

Don't worry if your remote isn't working exactly as you expect. Many problems have simple solutions.

 

Quick Fixes for Your Remote (Common Problems & Solutions)

 

Problem	Solution
Remote is completely dead, no lights.	Replace batteries. Ensure they are inserted correctly.
Remote light flashes red five times.	Low batteries. Replace them right away.
Remote won't control TV Box (X1, Xumo, Flex).	Re-pair for Voice Control. Hold the Microphone button and say "Program remote." Follow on-screen steps. Ensure the TV Box is on.
Volume/Mute buttons don't work on TV/Soundbar.	Re-program for TV/Audio Device. Use the Setup button and the 5-digit code (see Section 3). Make sure you're pointing the remote at the TV/Soundbar.
Voice commands aren't working.	Check pairing. Make sure the remote is paired with the Xfinity TV Box (solid blue light when holding Microphone button). Speak clearly and close to the remote. Ensure the TV Box is on.
Remote needs to be pointed directly at TV Box.	Re-enable Aim Anywhere (RF pairing). Hold the Microphone button and say "Program remote." Follow on-screen steps. (XR11 works best with RF for the TV Box.)
Remote is behaving strangely/buttons mixed up.	Factory Reset. Perform a factory reset (see Section 6), then re-pair and re-program.
Some TV channels/functions don't work via voice.	Make sure you're using the exact channel name (e.g., "NBC" instead of "National Broadcast Company"). Some commands are specific. Try "Remote help" for tips.

 

Remote Not Responding

 

• Check the Batteries First: This is the most common reason. If the light at the top flashes red five times when you press a button, or doesn't light up at all, replace the batteries.

• Remove Obstructions: Make sure nothing is blocking the path between your remote and your TV or sound system (if using IR). For the Xfinity TV Box, ensure it's powered on.

• Are You Pointing It Correctly? Remember, for your TV and sound system, you usually need to point the remote directly at them. For your Xfinity TV Box (if RF-paired), you don't need to point it.

• Power Cycle Your Devices: Turn off your Xfinity TV Box and TV from the power outlet for a minute, then plug them back in and try again.

 

Voice Control Not Working

 

• Is it Paired for Voice? When you press and hold the Microphone button, does the light at the top of the remote turn solid blue? If not, it's not paired for voice control. Go back to "Pairing Your Remote for Voice Control" in Section 3.

• Speak Clearly: Speak in a normal voice, clearly, and directly into the top of the remote where the microphone is.

• Hold and Release: Remember to press and hold the Microphone button while you speak, then release it when you're done.

• Proximity: Make sure you're within a reasonable distance of your Xfinity TV Box (usually within 15-20 feet for RF).

 

Volume or Mute Buttons Not Working

 

• Is Your Remote Programmed for Your TV/Sound System? These buttons control your TV or separate sound system, not the Xfinity TV Box directly. You need to program your remote with the 5-digit code for your specific TV or audio device. Go back to "Controlling Your TV's Power and Volume" or "Controlling Your Sound System" in Section 3.

• Test with Device's Original Remote: Does the original remote for your TV or sound system still control the volume? This helps figure out if the problem is with the Xfinity remote or the device itself.

• Check Mute Status: Make sure your TV or sound system isn't already muted by accident.

 

Remote Not Controlling TV/Audio Device

 

• Is it Programmed? Double-check that you have successfully programmed the remote with the correct 5-digit code for your TV or audio device (see Section 3). Try another code if the first one didn't work.

• Line of Sight: Make sure you are pointing the remote directly at the TV or audio device, and nothing is blocking the way.

• Infrared Blocker: Sometimes, very bright lights or other electronics can interfere with the infrared signal. Try turning off nearby devices briefly.

 

Battery-Related Issues

 

• Replacing Batteries: Always replace both AA batteries at the same time. Don't mix old and new batteries. Use good quality alkaline batteries.

• Checking Battery Level:

  1. Hold the Microphone button and say, "Remote settings."

  2. On your TV screen, you will see a menu. Look for "Remote Battery Life" to see how much power is left.

• Rapid Battery Drain:

  • If your batteries seem to die quickly, it could be that the voice feature is used very often, which uses more power.

  • If the remote is frequently trying to pair or having trouble communicating, this can also drain batteries.

  • Make sure there are no sticky buttons, as a constantly pressed button will drain the battery.

 

8. Caring for Your Remote

 

To keep your remote working well for a long time:

• Keep it Clean: Use a soft, dry cloth to wipe down your remote regularly. If it's sticky or dirty, you can lightly dampen a cloth with plain water or a small amount of rubbing alcohol. Never spray liquid directly onto the remote.

• Avoid Liquids: Keep your remote away from spills and wet areas.

• Protect from Drops: Try not to drop your remote, as this can damage the internal parts.

• Extreme Temperatures: Don't leave your remote in very hot or very cold places, like in direct sunlight or a freezing car.

• Battery Leakage: If you plan not to use your remote for a long time, it's a good idea to remove the batteries to prevent them from leaking and damaging the remote.

 

9. Important Codes for Your TV and Audio Devices

 

Here are some common 5-digit codes for popular TV and audio device brands. Remember to try all codes listed for your brand if the first one doesn't work.

For the most up-to-date and complete list, always visit the official Xfinity remote code lookup tool online at: xfinity.com/remotes

Common TV Brand Codes (5-Digit):

Manufacturer	Common Codes
LG	10178, 11265, 10705, 11178, 11314, 11756
Panasonic	10051, 10250, 10054, 10214, 10650, 11271
Samsung	10812, 10060, 10702, 10178, 11060, 11252
Sony	10000, 11100, 10011, 10352, 10810, 11154
Sharp	10093, 10165, 10323, 10851, 11040, 11162
TCL	11755, 11756, 12290, 12409, 12434, 12292 (often used for Roku TV models)
Toshiba	10156, 11156, 10093, 10149, 10815, 11256
Vizio	11758, 11756, 10885, 11760, 11959, 12061
Hisense	11756, 11755, 10748, 11333, 11523, 12183
RCA	10047, 10051, 10093, 10165, 10180, 11147
Philips	10054, 10093, 10154, 10214, 10690, 11295
Element	11756, 11755, 12049, 12183, 11758
Insignia	11756, 11755, 12049, 12183, 11758

Common Audio Device (Soundbar/Receiver) Codes (5-Digit):

Manufacturer	Common Codes
Bose	31057, 31109, 31393, 31379, 31548
Denon	30650, 30193, 30327, 30588
LG	31057, 31109, 31393, 31379, 31548
Samsung	31057, 31109, 31393, 31379, 31548
Sony	30158, 30000, 30010, 30030, 30105
Yamaha	30176, 30071, 30129, 30219
Vizio	31057, 31109, 31393, 31379, 31548

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